Eleka Fishnet Stockings

At Eleka, we are dedicated to delivering high-quality products and maintaining strict hygiene standards. Due to the intimate nature of our items, our policies on returns, refunds, and exchanges are crafted to ensure product integrity and customer satisfaction.

Returns and Exchanges

Due to the hygiene concerns associated with our intimate apparel, we do not accept returns or exchanges on any products once they have been delivered. This policy ensures that every product delivered to you is new, untouched, and adheres to our quality standards.

Refunds

Refunds are issued only under specific conditions:

Defective Products: If you receive a product with a manufacturing defect, you are eligible for a refund. Please contact us within 48 hours of delivery to report the issue.

Incorrect Product Delivered: If the product delivered is not what you ordered, please contact us immediately for a refund.

 

Process for Refunds

Contact Us: If your situation falls under the refund criteria, please reach out to our customer support team at [customer support email/phone number] with your order number and details of the issue. Include photographs as proof, if applicable.

Product Review: Upon receiving your complaint, we will investigate the matter based on the evidence provided and your shipment's history.

Refund Approval: If your claim is validated by our quality control team, we will initiate a refund

Refund Execution: The refund will be processed to your original method of payment within 7-10 business days, depending on your bank or payment service provider.

General Guidelines

Please ensure that any complaint regarding defective or incorrect products is reported within 48 hours of delivery.

Refund requests must be substantiated with proof and are subject to verification by our team.

We reserve the right to reject any refund claims that do not meet our policy requirements or if the product has been used or tampered with.

We usually deliver within 3-7 business days.

Size/References	M	L	XL
UK	12-14	16-18	20-22
EUR	40-42	44-46	48-50
Waist cm	74-82.5	82.5-93	93-105
Waist inch	29-32½	32½-36½	36½-41¼
Low hip cm	94.5-100.5	100.5-107.5	107.5-117.5
Low hip inch	37¼-39½	39½-42¼	42¼-46¼
Low hip curvy cm (only for Curvy fit products)	105.5-111.5	111.5-117.5	117.5-128.5
Low hip curvy inch (only for Curvy fit products)	41½-44	44-46¼	46¼-50½
Inside leg length cm	74	74	73
Inside leg length inch	29	29	28¾

• Hand Wash Only: Use cold water and mild detergent to gently clean.
• Air Dry: Lay flat or hang to dry naturally. Avoid using a tumble dryer.
• Handle with Care: Avoid excessive stretching or snagging to maintain the integrity of the fabric.
• Store Properly: Store flat or rolled up to prevent creasing and damage.
• Do Not Iron: Ironing is not recommended to preserve the delicate fishnet material.